WordPress

Connect your WordPress site to Kenzi to add a live chat widget where visitors can message your team directly.

What You’ll Need

• A Kenzi account — sign up at kenzi.chat if you don’t have one yet
• A WordPress site running version 6.7 or later
• Admin access to your WordPress dashboard

Install the Plugin

Choose whichever method suits your workflow. All three produce the same result.

Download the ZIP

1. Download the latest release from GitHub.
2. In your WordPress dashboard, go to Plugins > Add New Plugin.
3. Click Upload Plugin and select the ZIP file you downloaded.
4. Click Install Now, then click Activate.

Install with Composer

If you manage your WordPress site with Composer:

composer require kenzi-chat/wordpress-plugin

Then activate the plugin in your WordPress dashboard under Plugins.

Install from GitHub

You can also clone the repository directly into your plugins directory:

cd wp-content/plugins
git clone https://github.com/kenzi-chat/wordpress-plugin.git kenzi-chat
cd kenzi-chat
composer install --no-dev

Then activate the plugin in your WordPress dashboard under Plugins.

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A new Kenzi Chat item will appear in your Settings menu.

Connect to Kenzi

Connecting links your WordPress site to your Kenzi workspace so they can talk to each other.

1. In your WordPress dashboard, go to Settings > Kenzi Chat.
2. Click the Connect to Kenzi button.

3. A popup will open. If you’re not already signed in to Kenzi, sign in with Google.
4. Select the workspace you want to connect to. If you only have one workspace, it will be selected automatically.

5. Review the connection and click Connect.

6. The popup closes and you’ll see a Successfully connected message.

You’ll now see a green Connected status on the settings page.

Enable the Chat Widget

The chat widget is a small chat window that appears on your website so visitors can message you.

1. On the Kenzi Chat settings page, check the Enable Widget box.
2. Click Save Changes.

The widget will now appear on every page of your site. When you or your team are online in Kenzi, visitors will see your agents and can start a conversation. When no one is online, the widget offers an email option so visitors can still reach you.

Reconnect

If your connection ever needs to be refreshed — for example, after a site migration or if something stops working — you can reconnect without losing your setup:

1. Go to Settings > Kenzi Chat.
2. Click the Reconnect button.
3. Follow the same popup flow as the initial connection.

Disconnect

If you need to remove the connection between your WordPress site and Kenzi:

1. Go to Settings > Kenzi Chat.
2. Click the Disconnect button.
3. Confirm when prompted.

The chat widget will stop appearing on your site. You can reconnect at any time by clicking Connect to Kenzi again.