Google Workspace

The most reliable and cost-effective way to route email in Google Workspace without paying for an additional user license is to use a Google Group.

Create a Google Group

1. Log in to your Google Admin console (admin.google.com) using an administrator account.
2. Navigate to Directory > Groups in the left-hand menu.
3. Click Create group at the top of the page.
4. Enter your desired custom email address in the Group email field (e.g., support@yourdomain.com).
5. Click Next until you reach the Access settings section.
6. Set the Access type to Custom.
7. In the Who can post row, check the External box.
8. Click Create group.

Caution

The External checkbox in step 7 is required. Without it, emails from your customers will be blocked and won’t reach Kenzi.

Add Kenzi as a member

9. Once the group is created, click the group name to open its details, then click Add members.
10. Enter your {workspace.handle}@kenzi.space address, ensure “Directly add members” is toggled on, and click Add to group.