Manual Install

If your platform doesn’t have a Kenzi plugin, you can still add the chat widget by copy-pasting a single line of HTML. It works on any site that lets you edit the page source or add custom code.

Copy Your Install Code

1. In the Kenzi agent console, click the settings gear icon in the bottom-left of the sidebar.
2. In the Settings sidebar, click Widget.
3. You’ll see a code box labeled “Paste this code on your site to load the widget.”
4. Click the clipboard icon to the right of the snippet to copy it.

The code looks like this — your workspace ID is filled in for you, so there’s nothing to edit:

<script src="https://app.kenzi.chat/widget/loader.js?w=YOUR_WORKSPACE_ID"></script>

Add It to Your Site

1. Open your website’s HTML editor — this might be a theme editor, a custom-code section in your site builder, or a layout/footer template file.
2. Paste the snippet just before the closing </body> tag on every page where you want the widget to appear. Most sites have a single global footer or layout file — putting it there once covers the whole site.
3. Save and publish your changes.

If you’re on Shopify, WordPress, or OroCommerce, our plugins handle this for you — no copy-pasting needed.

Verify It’s Working

1. Open your site in a new browser tab — or an incognito window, since caching can hide recent changes.
2. Look for the Kenzi chat bubble in the bottom-right corner of the page.
3. Click it to make sure the chat window opens.

If the bubble doesn’t appear, a few things to check:

• Caching. If your site uses a caching plugin or CDN, clear the cache so visitors get the updated HTML.
• Snippet location. Make sure the snippet ended up in your site’s global template, not just a single page.
• Workspace setup. Confirm the workspace tied to your snippet is active in Kenzi.